Privacy Policy
Santa Rosa Dentistry and Implant Center respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our office, submitting a form, using our chat widget, requesting an appointment, or communicating with our team.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- First and last name
- Email address
- Phone number
- Mailing address
- Appointment request details
- Messages or comments submitted through our website forms or chat widget
- Information related to your inquiry or request
- Communication preferences
- Any other information you choose to provide
We may also collect limited technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Referring website
- Website usage data
This information helps us maintain, improve, and secure our website.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your inquiries
- Contact you regarding appointment requests
- Schedule, confirm, or update appointments
- Provide customer support
- Follow up on existing requests
- Send service-related communications
- Improve our website and services
- Maintain internal records
- Comply with applicable legal, regulatory, or administrative requirements
We use your information only for legitimate business, communication, and service-related purposes.
3. SMS and Text Message Communications
If you provide your mobile phone number and opt in to receive text messages from Santa Rosa Dentistry and Implant Center, we may send you SMS messages related to your interaction with our office.
These messages may include:
- Appointment confirmations
- Appointment reminders
- Responses to inquiries
- Customer support messages
- Follow-up communications related to an existing request
- Service-related updates
Message frequency may vary depending on your interactions with us.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any text message you receive from us.
For help, reply HELP or contact our office directly at (707) 542-6772.
Consent to receive SMS messages is not a condition of receiving dental services.
4. No Sharing of Mobile Information for Marketing
Santa Rosa Dentistry and Implant Center does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes.
Mobile information will only be used to provide the communications you have requested or agreed to receive from Santa Rosa Dentistry and Implant Center.
5. Sharing of Information
We do not sell or rent your personal information.
We may share limited information with trusted service providers who help us operate our website, manage communications, schedule appointments, provide customer support, or maintain business systems.
These service providers are only allowed to use your information as necessary to provide services on our behalf.
We may also disclose information if required by law, regulation, court order, or legal process.
6. Website Forms and Chat Widget
When you submit information through our website forms or chat widget, the information you provide may be used by our office to respond to your request.
Submitting a form does not create a dentist-patient relationship unless and until you are accepted as a patient by Santa Rosa Dentistry and Implant Center.
Please do not submit urgent medical or dental emergencies through the website form or chat widget. If you are experiencing an emergency, please call our office or seek immediate medical assistance.
7. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve your browsing experience, understand website performance, and help us improve our services.
Cookies may help us understand which pages are visited, how users interact with our website, and how we can improve the website experience.
You may disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain business records, and provide services.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
11. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website. If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete it.
12. Your Privacy Choices
You may contact us to request that we update, correct, or delete certain personal information, subject to applicable legal and recordkeeping requirements.
You may also opt out of SMS communications by replying STOP at any time.
13. HIPAA Notice
This website Privacy Policy applies to information collected through our website and online communications.
Dental and health-related records may be subject to additional privacy protections under applicable healthcare privacy laws. Any protected health information maintained by our office is handled according to applicable legal and professional requirements.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update the policy, we will revise the effective date at the top of this page. Continued use of our website after changes are posted means you accept the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Santa Rosa Dentistry and Implant Center
3750 Montgomery Drive
Santa Rosa, CA 95405
Phone: (707) 542-6772
Website: srdentist.com